1985        Pomona High School

1989        Metropolitan State College

1997        Front Range Community College – Graphic Art and Multimedia

1999        Community College of Aurora – Computer Science

Computer Skills


Quark Xpress

Front Page




Coral Draw







Visual Basic 6

Lotus Notes

Studio Pro/Infini-D

Work Experience


1997 - present                                             SUPERVALU                                                   Denver, CO

Customer Service Representative

·         CSR in a call center to grocery stores that SUPERVALU distributes to.  Requests of retailers include accounting information, credits, charges and general retail questions.  These requests stress quick problem-solving skills along with making judgments on credits that involve thousands of dollars.  The work environment is a Windows based computer operation.  Heavy use of problem solving skills, systems knowledge and providing good customer service.

Knowledge Administrator

·         Promoted in March of 1998.  This position oversees all knowledge and information input into new cognitive processing software system using SQL.  Construct and maintain accurate knowledge information in both computer database and word processing documents.  Responsible for implementation and distribution of all knowledge to 100+ CSRs.  This job requires knowledge of MS Office Suite and SQL as well as strong management, problem solving, research and editing skills.  Provide valuable software testing of all new implementations as well as technical support and training.  I have also developed countless money saving recommendations in system improvements and seen them through to completion.

Online Credit Contact

·         This responsibility was added to current duties in January 1999.  Responsible for troubleshooting credit problems and acting as a liaison between regional personnel across the country and our I.T. team in Minneapolis.  This requires excellent knowledge of the mainframe system and strong problem solving skills.  Heavily involved in system improvements as well as testing.

Graphic Artist

·         Provide art for various flyers and “Bulletin Board” type documents.  Also called on to design various department logos.  Most recently designed a training folder for distribution to all retailers SUPERVALU services.  Have also designed an intranet website.

1998 - present                                             Employment News                                          Denver, CO

Production Department

·         This part-time job requires paste-up, layout, design and proofreading skills.  Assist with Web site database.

1997                                                              Dish Network                                                   Denver, CO

Customer Service Representative

·         Worked as a CSR in a call center that services satellite television customers. Provided information on billing statements, troubleshooting on equipment and friendly customer service in a windows based computer.  Job required heavy sales skills as well.

1985 - 1997                                                  Mile High Comics                                            Denver, CO

Mail Order Customer Service Specialist

·     Serviced over ten thousand subscription customers.  Solved customer problems.  Entered data into computer database and maintained customer accounts.  Instrumental in converting subscription service into a computerized service by overseeing training and recommending improvements in program.

Store Manager

n     Oversaw the opening of two stores, one of which is the largest comic store in North America.  Established and maintained over 400 computerized walk-in subscription accounts.  Managed up to 20 employees.  Provided instant information on millions of comics.  Implemented many successful programs to generate sales.  Established a friendly and helpful atmosphere.  Oversaw inventory control and was responsible for purchasing and pricing collectibles.  Contributed several art pieces for advertising in major publications.

Freelance Art Jobs


1985 – 1997                                                 Mile High Comics                                            Denver, CO

N.I.C.E. News Monthly subscription magazine

·         Illustrated over 30 covers and 15 + interior strips.  Designed 20 + title logos.  Publication had a 10,000 print run and went out worldwide monthly.

Adventures in Comic Collecting Starring Captain Woodchuck

·         Illustrated and co-wrote 17-page comic book.  Estimated 50,000 print run.

Various Advertising

·         Provided color for 4 ads in Marvel and DC comics.

·         Responsible for layout, pencils, inks, colors and valuable input for two full-page ads that ran in Marvel Comics.  Overall, one million comics had these ads.

·         Illustrated 20+ “spot illustrations” for various ads including Rocky Mountain News and US West phone books.

1992 – 1995                                                 Hero Graphics                                        Los Angeles, CA

·         Provided some 90 pages of pencils, inks, and covers for comic books titled “Champions”, and “Flare”.

1996 – 1997                                                 Image Comics                                             San Diego, CA

·         Ink assistant for Chuck Gibson.  Responsible for inking some backgrounds and secondary figures.

1997                                                              Brainstorm Comics                                   Fayetteville, SC

·         Penciled pages for “Vampress: Luxura” #34 and #35.

1998                                                              Employment News                                          Denver, CO

·         Illustrated advertisement fillers for use in weekly newspaper.

                                                                      Other Relevant Art Jobs                                                    

·         Commissioned on several charcoal portraits.

·         Designed logos for some small companies.


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