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1997 - present
SUPERVALU Denver,
CO
Customer Service Representative
·
CSR in a call center to grocery stores that SUPERVALU
distributes to. Requests of retailers include accounting information,
credits, charges and general retail questions. These requests stress
quick problem-solving skills along with making judgments on credits
that involve thousands of dollars. The work environment is a Windows
based computer operation. Heavy use of problem solving skills,
systems knowledge and providing good customer service.
Knowledge Administrator
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Promoted in March of 1998. This position oversees
all knowledge and information input into new cognitive processing
software system using SQL. Construct and maintain accurate knowledge
information in both computer database and word processing documents.
Responsible for implementation and distribution of all knowledge
to 100+ CSRs. This job requires knowledge of MS Office Suite and
SQL as well as strong management, problem solving, research and
editing skills. Provide valuable software testing of all new implementations
as well as technical support and training. I have also developed
countless money saving recommendations in system improvements and
seen them through to completion.
Online Credit Contact
·
This responsibility was added to current duties in
January 1999. Responsible for troubleshooting credit problems and
acting as a liaison between regional personnel across the country
and our I.T. team in Minneapolis. This requires excellent knowledge
of the mainframe system and strong problem solving skills. Heavily
involved in system improvements as well as testing.
Graphic Artist
·
Provide art for various flyers and “Bulletin Board”
type documents. Also called on to design various department logos.
Most recently designed a training folder for distribution to all
retailers SUPERVALU services. Have also designed an intranet website.
1998 - present
Employment News Denver,
CO
Production Department
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This part-time job requires paste-up, layout, design
and proofreading skills. Assist with Web site database.
1997
Dish Network Denver,
CO
Customer Service Representative
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Worked as a CSR in a call center that services satellite
television customers. Provided information on billing statements,
troubleshooting on equipment and friendly customer service in a
windows based computer. Job required heavy sales skills as well.
1985 - 1997
Mile High Comics Denver,
CO
Mail Order Customer Service Specialist
· Serviced
over ten thousand subscription customers. Solved customer problems.
Entered data into computer database and maintained customer accounts.
Instrumental in converting subscription service into a computerized
service by overseeing training and recommending improvements in
program.
Store Manager
n Oversaw
the opening of two stores, one of which is the largest comic store
in North America. Established and maintained over 400 computerized
walk-in subscription accounts. Managed up to 20 employees. Provided
instant information on millions of comics. Implemented many successful
programs to generate sales. Established a friendly and helpful
atmosphere. Oversaw inventory control and was responsible for purchasing
and pricing collectibles. Contributed several art pieces for advertising
in major publications.
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